CREST CLEANING SERVICES

Professional Cleaning Solutions – Sandton, Johannesburg
TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions (“Agreement”) govern the provision of cleaning services by Crest Cleaning Services (“the Company”, “we”, “us”) to any individual or entity (“the Client”, “you”) who engages our services. By accepting a quotation, making a booking, or allowing our personnel access to your premises, you confirm that you have read, understood, and agree to be bound by this Agreement.
1. DEFINITIONS
1.1 “Services” means any cleaning services, including but not limited to residential cleaning, commercial cleaning, carpet cleaning, and move-in/move-out cleaning, as agreed between the parties.
1.2 “Premises” means the property or location at which the services are to be rendered.
1.3 “Quote” means the written or verbal estimate of fees provided by the Company to the Client before the commencement of Services.
1.4 “Appointment” means the agreed date, time, and location at which the Company is scheduled to provide Services.

2 QUOTATIONS AND PRICING
2.1 All quotations are provided based on information supplied by the Client and are valid for 14 (fourteen) days from the date of issue.
2.2 Quotes are estimates only. The Company reserves the right to revise pricing where the actual condition of the Premises differs materially from the information provided by the Client.
2.3 All prices are quoted in South African Rand (ZAR) and are inclusive of Value-Added Tax (VAT) unless stated otherwise.
2.4 Additional charges may apply for excessive soiling, hoarding conditions, biohazardous material, or any work outside the scope of the original Quote.

3 BOOKING AND CONFIRMATION
3.1 A booking is confirmed once the Client accepts the Quote in writing (including via email or WhatsApp) or pays any required deposit.
3.2 The Company reserves the right to decline or reschedule any booking at its sole discretion, with reasonable prior notice to the Client.
3.3 The Client is responsible for ensuring that the Premises are accessible and ready for cleaning at the agreed Appointment time.

4. CANCELLATION
4.1 Where a cancellation or rescheduling occurs close to the scheduled appointment time and results in the reserved booking slot no longer being usable or reallocated, the Client agrees that a cancellation fee equal to 50% of the total quoted amount shall apply. Any deposit paid will be applied toward this cancellation fee.
4.2 In the event that the Client does not provide unrestricted access to the premises the Client agrees to pay 50% of the quote provided as cancellation fee plus travel costs thereto.
4.3 Crest Cleaning Services operates on a fixed scheduling model. Time slots are reserved in advance and teams are assigned based on confirmed bookings. We do not keep standby teams available for last-minute replacements or changes.

5. PAYMENT
5.1 Payment is due in full upon completion of services unless alternative arrangements have been agreed in writing in advance.
5.2 The Company accepts payment by Electronic Funds Transfer (EFT), cash, or such other methods as may be agreed in writing.
5.3 In the event of non-payment or late payment, the Company reserves the right to charge interest on the outstanding amount at the maximum rate permissible under applicable South African law.
5.4 The Client shall be liable for all reasonable costs, including legal fees on an attorney-and-client scale, incurred by the Company in recovering any overdue amounts.

6. ACCESS TO PREMISES
6.1 The Client shall ensure that the Company’s personnel are granted safe, unrestricted, and timely access to the Premises at the agreed Appointment time.
6.2 The Client shall remove or secure any valuables, fragile items, or irreplaceable objects prior to the commencement of Services. The Company shall not be liable for loss of or damage to items that were not secured or disclosed in advance.
6.3 Where keys, access codes, or security tags are provided to the Company, the Client does so at their own risk. The Company undertakes to handle such access materials with due care and to return them promptly upon completion of Services.

7. LIABILITY AND DAMAGE
7.1 The Company shall exercise reasonable care and skill in the performance of all Services.
7.2 Any claim for damage or loss must be reported to the Company in writing within 24 hours of the completion of Services. Claims submitted after this period may not be considered.
7.3 The Company’s liability for any single incident shall not exceed the total value of the Quote for the relevant appointment.
7.4 The Company shall not be liable for: (a) pre-existing damage or wear and tear; (b) damage caused by defective, deteriorated, or improperly installed fixtures, fittings, or surfaces; (c) loss of earnings, consequential, or indirect loss of any kind.

8. HEALTH, SAFETY AND CONDUCT
8.1 The Company’s personnel have the right to work in a safe and respectful environment. The Client shall ensure that the Premises are free from hazards, hostile animals, or any other conditions that may endanger our staff.
8.2 The Company reserves the right to withdraw its personnel from any Premises where they are subjected to unsafe conditions, harassment, or abusive conduct, without liability or refund to the Client.
8.3 The Client shall not solicit, employ, or engage any employee or contractor introduced by the Company during the term of this Agreement and for a period of 12 (twelve) months after its termination.

9. CONFIDENTIALITY
9.1 Both parties agree to treat all personal and business information disclosed in connection with this Agreement as confidential and shall not disclose such information to any third party without prior written consent, except as required by law.
9.2 The Company collects and processes personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA). Our Privacy Policy is available on our website at crestcleaningservices.co.za.

10. DISPUTE RESOLUTION
10.1 In the event of any dispute arising from or relating to this Agreement, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within 14 (fourteen) days of written notice of the dispute.
10.2 If the dispute is not resolved through negotiation, either party may refer the matter to mediation before resorting to litigation.
10.3 This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.

11. AMENDMENTS
11.1 The Company reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on our website and will apply to all bookings made after the date of publication.
11.2 Continued use of our Services after any amendment constitutes acceptance of the revised Terms and Conditions.

12. ENTIRE AGREEMENT
12.1 These Terms and Conditions, together with the relevant Quote, constitute the entire agreement between the parties with respect to the Services and supersede all prior negotiations, representations, or understandings.

Crest Cleaning Services • Johannesburg & Gauteng • crestcleaningservices.co.za